nlanlaVictory Wholesale Terms & Conditions
nlanlaVictory Products are all handmade in the UK.
note that it is illegal to supply misleading, false or fraudulent information
to obtain discounted purchases for anything other than resale purposes.
for a copy of the wholesale prices and the full terms and conditions.
MINIMUMS: There is no opening order minimum.
Payment: Visa, MasterCard, American
Express, Paypal and BACS transfer. First orders must be pre-paid via credit
card. All subsequent orders will be billed at the time of shipment, a credit
card is required at the time the order is placed. You may place your wholesale
order online, by telephone and email ([email protected]) or at a trade show.
We do not accept COD.
REORDERS: We recommend a minimum reorder of 30
pieces. Reorders will not be released for shipment until payment has been
received for any previous orders.
DISPLAY: Jewellery is typically boxed or
placed in organza bags containing the nlanlaVictory logo. Flyers and business
cards can be shipped by request.
PRICING: nlanlaVictory suggests x1.7 for
the retail price. nlanlaVictory does not sell to retailers who sell our
jewellery for under keystone (x1.5 the prices).
NATURE OF HANDMADE PRODUCTS: All of
our products are handmade. Due to the nature of our production method, each
product may vary slightly.
& PROXIMITY: Approval
is needed before becoming a nlanlaVictory stockist. This allows us to determine
the proximity of your store to other stockists in the area. Proximity and
exclusivity will be evaluated case by case and a number of factors will be
considered. If you have questions please contact [email protected]
TO ORDERS: Any
changes or cancellation to orders must be emailed to [email protected] or
by phone within 24 hours of placing your order. Orders cannot be cancelled once
they have been shipped.
& SHIPPING: Orders
will be completed and shipped within 2-4 weeks from the date the order was
placed. Typically, larger orders can take three-five weeks to fill, while
smaller orders can take as little as one week. Actual shipping costs will be
added to your final invoice. We ship typically via Royal Mail and use
economical Puffy envelopes and Flat packed boxes whenever possible.
International orders are subject to custom restrictions/shipping requirements
and buyer is responsible for all duties and import taxes/fees. See the delivery
section of the website to know what methods of shipping are available upon
request and will incur additional charges to be determined. Rush shipping on
orders may be available by special request and will incur additional shipping
and handling charges.
BACKORDERS: We strive to ship complete, but
on occasion we sometimes some of our materials may run into short supply. If
this is the case we will contact you to give you the option to change your
order or wait for the item to restock. All backorders will be noted on your
invoice and will be shipped out as soon as possible. We will not cancel
backorders unless requested.
inspect all shipments immediately upon arrival. Contact nlanlaVictory at [email protected]
within 2 days of receipt of damaged, missing or defective shipments. Please
keep all packaging materials. Once received, damaged or defective merchandise
will be reviewed. Returned merchandise will not be accepted if it is held for
more than 2 days after receipt.
EXCHANGES: If you
are not completely satisfied with the jewellery in your order for any reason,
please contact us within 2 business days of receiving your order by email at
[email protected] You will be able to exchange for items of equal value,
or pay the difference of upgrading to something of a higher value. All custom
orders are not returnable.
items must be new, unworn, in original packaging and undamaged to be eligible
for exchange. nlanlaVictory reserves the right to refuse items that are returned
without prior notice, in a condition unacceptable for resale. All shipping,
tracking and insurance charges for returns and exchanges are the retailer’s
responsibility and cannot be refunded.
pack jewellery in a well-padded envelope or package and ship via Royal Mail
Tracked, Parcelforce or DHL. Shipping insurance is not required but it is
is not responsible for loss or damages incurred from shipping of returned
products. Claims must be completed by appropriate parties.
REPAIRS: In the unlikely case of a piece
needing repairs, please refer the customer directly to us and we will fix it
typically at no additional fee.
By becoming a wholesale retailer of nlanlaVictory,
you are agreeing to these terms and conditions. Questions or concerns, please
feel free to email us at [email protected]