nlanlaVictory Wholesale Terms & Conditions

nlanlaVictory Products are all handmade in the UK.

Please note that it is illegal to supply misleading, false or fraudulent information to obtain discounted purchases for anything other than resale purposes.

Please email  [email protected] for a copy of the wholesale prices and the full terms and conditions.

MINIMUMS: There is no opening order minimum. Payment: Visa, MasterCard, American Express, Paypal and BACS transfer. First orders must be pre-paid via credit card. All subsequent orders will be billed at the time of shipment, a credit card is required at the time the order is placed. You may place your wholesale order online, by telephone and email ([email protected]) or at a trade show. We do not accept COD.

REORDERS: We recommend a minimum reorder of 30 pieces. Reorders will not be released for shipment until payment has been received for any previous orders.

DISPLAY: Jewellery is typically boxed or placed in organza bags containing the nlanlaVictory logo. Flyers and business cards can be shipped by request.

PRICING: nlanlaVictory suggests x1.7 for the retail price. nlanlaVictory does not sell to retailers who sell our jewellery for under keystone (x1.5 the prices).

NATURE OF HANDMADE PRODUCTS: All of our products are handmade. Due to the nature of our production method, each product may vary slightly.

EXCLUSIVITY & PROXIMITY: Approval is needed before becoming a nlanlaVictory stockist. This allows us to determine the proximity of your store to other stockists in the area. Proximity and exclusivity will be evaluated case by case and a number of factors will be considered. If you have questions please contact [email protected]

CHANGES TO ORDERS: Any changes or cancellation to orders must be emailed to [email protected] or by phone within 24 hours of placing your order. Orders cannot be cancelled once they have been shipped.

DELIVERY & SHIPPING: Orders will be completed and shipped within 2-4 weeks from the date the order was placed. Typically, larger orders can take three-five weeks to fill, while smaller orders can take as little as one week. Actual shipping costs will be added to your final invoice. We ship typically via Royal Mail and use economical Puffy envelopes and Flat packed boxes whenever possible. International orders are subject to custom restrictions/shipping requirements and buyer is responsible for all duties and import taxes/fees. See the delivery section of the website to know what methods of shipping are available upon request and will incur additional charges to be determined. Rush shipping on orders may be available by special request and will incur additional shipping and handling charges.

BACKORDERS: We strive to ship complete, but on occasion we sometimes some of our materials may run into short supply. If this is the case we will contact you to give you the option to change your order or wait for the item to restock. All backorders will be noted on your invoice and will be shipped out as soon as possible. We will not cancel backorders unless requested.

DAMAGES/SHORT/LOST GOODS: Please inspect all shipments immediately upon arrival. Contact nlanlaVictory at [email protected] within 2 days of receipt of damaged, missing or defective shipments. Please keep all packaging materials. Once received, damaged or defective merchandise will be reviewed. Returned merchandise will not be accepted if it is held for more than 2 days after receipt.

RETURNS / EXCHANGES: If you are not completely satisfied with the jewellery in your order for any reason, please contact us within 2 business days of receiving your order by email at [email protected] You will be able to exchange for items of equal value, or pay the difference of upgrading to something of a higher value. All custom orders are not returnable. Returned items must be new, unworn, in original packaging and undamaged to be eligible for exchange. nlanlaVictory reserves the right to refuse items that are returned without prior notice, in a condition unacceptable for resale. All shipping, tracking and insurance charges for returns and exchanges are the retailer’s responsibility and cannot be refunded. Please pack jewellery in a well-padded envelope or package and ship via Royal Mail Tracked, Parcelforce or DHL. Shipping insurance is not required but it is recommended. nlanlaVictory is not responsible for loss or damages incurred from shipping of returned products. Claims must be completed by appropriate parties.

REPAIRS: In the unlikely case of a piece needing repairs, please refer the customer directly to us and we will fix it typically at no additional fee. By becoming a wholesale retailer of nlanlaVictory, you are agreeing to these terms and conditions. Questions or concerns, please feel free to email us at [email protected]