Terms and Conditions
Images and content on this site must not be reproduced without express permission. By using this website, you are agreeing to the Terms and Conditions set below.
Returns and Refunds
Please note that a request for a refund must be made within seven working days of receiving an order. In general, items on this website cannot be substituted.
Authorised returns thereafter must be returned back to nlanlaVictory within seven working days to remain valid for a refund.
To be eligible for a return, the item must be unworn and in the same condition you received it; only unworn items in their original box and packaging may be returned.
Buyers are responsible for return postage costs and are advised to return items via a trackable service lost returns cannot be refunded.
Non Returnable Items
Non-Returnable Items include: Sale or promotional items and Altered or customised items.
How to Return and Item
To request a return you must contact nlanlavictory before attempting to return an order. Any items returned without contacting the shop first may be exempt from receiving a refund.
Receiving a Refund
Once your return has been received, an email will be sent to inform you if a refund has been approved. If approved, credit will be applied to your original method of payment within 14 working days.
We take great care in making our handmade jewellery, but if you suspect your order is faulty, please contact nlanlavictory immediately to report the fault and follow the returns information provided above. All suspected faulty items must please be returned within 7 days of reporting the fault.
Right to Cancel
You have the right to cancel your order within 14 days without giving reason. The cancellation period will expire after 14 days after the day on which the goods came into physical possession of the consumer or the person that he/she asks you to deliver the goods to. To exercise your right to cancel you must inform us by email to [email protected] .
Please see our Delivery Page for our delivery Information, including estimated despatch times.
We respect your privacy. Please see our Privacy & Cookies Page for details.
All prices listed on this site are in Pounds Sterling. nlanlavictory reserves the right to change its payment procedures at any time without prior notice to you.
Links to Other Sites
The www.nlanlavictory.com website may contain links to other sites on the Internet which are owned and operated by vendors or other third parties. nlanlavictory is not responsible for the availability of, or the content located on or through, any external site.
This website and its content is copyright of nlanlavictory - © nlanlavictory 2016. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited.
PLEASE NOTE - nlanlavictory Jewellery is not suitable for children under five due to very small parts.
Your statutory rights apply to any purchase that you make.