DELIVERY

COVID-19 update: We are open as usual. Following on from Government advice, please note dispatching of new orders has been reduced to twice a week. Therefore, please expect a small delay in receiving your parcel.

International Tracked delivery is not currently available. If you select this version at checkout your parcel will be delayed.

Prices: Delivery charged varies by brand and product:

  • Free 2nd class UK Delivery on all brands.
  • £6.99 flat rate delivery to USA, Singapore, Canada and the European Union.
  • DHL Africa Direct is available, calculated at checkout.
  • A small international fee for all other countries.

Made to Order: In general, please allow up two additional weeks for made to order items.

Packaging: All jewellery will be uniquely packaged in a the signature box, beautiful organza bag and/or nlanlaVictory wrapping paper! Where not previously given, a gift box can be provided at for a small additional charge.

Shipping: All items will be mailed to your address, unless stated otherwise at checkout. We are not liable for packages sent to incorrect addresses.

Manufacturing time: Please allow up to 2-3 weeks after payment has been received to receive your items. Once payment has been received you will receive email updates.

Shipping times: Please note that on average:

  • Ship to Everywhere Else takes under 4 weeks

Very Important: If your order has not arrived in 5 weeks for various reasons (for example: weather, customs and so on). Please contact via email. Note to buyers: You are responsible for any taxes, customs fees, etc. incurred.

TERMS AND CONDITIONS

Sizing details: Please see each item listing for measurements and size details. If you have any further questions or need some more details, please don't hesitate to get in touch.

Return and Refunds

We don't accept cancellations but please contact us at [email protected] if you have any problems with your order.

  • We do not accept returns on jewellery because of the nature of these items, unless they arrive damaged or defective. 

We also can't accept returns for:

 

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

 

Please note: OurJewellery is not suitable for children under five due to very small parts. Your statutory rights apply to any purchase that you make.

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